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Where we collect information about you from

We collect information in the following ways:-


• When you give it to us DIRECTLY

You may give us your information in order to sign up for an event, become a Member, tell us your story, make a donation, purchase our products or communicate with us. Sometimes your information is collected by an organisation working for us (e.g. our Helpline provider, Direct Debit processor), but we are responsible for your data at all times.

• When you give it to us INDIRECTLY

Your information may be shared with us by independent event organisers, for example the London Marathon or fundraising sites like Just Giving or Virgin Money Giving. These independent third parties will only do so when you have indicated that you wish to support National Eczema Society and with your consent. You should check their Privacy Policy when you provide information to understand fully how they will process your data.

When you give permission to OTHER ORGANISATIONS to share or it is available publicly

We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supports to improve our fundraising methods, products and services.

The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:-

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, Twitter or Instagram, you might give us permission to access information from those accounts or services.

Information available publicly

This may include information found in places such as Companies House and information that has been published in articles/newspapers.

• When we collect it as you use our WEBSITES OR APPS

We use “cookies” to help us make our website – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier. There are more details in our Cookie Policy.