Our confidential telephone and email Helpline is at the heart of our work, providing information, support and reassurance to people struggling to cope with eczema. Each year, thousands of people contact the confidential Eczema Helpline via email or telephone.
We are not medically qualified and do not diagnose, prescribe, nor are we a substitute for individual medical advice, but we have wealth of experiance about living with eczema and the challenges it brings. (We are not able to answer queries from non-UK residents as terminology, healthcare systems and treatments may differ in your country of residence, which may cause confusion.)
Call the Helpline - 0800 089 1122 - Monday to Friday, 8am to 8pm.
Our telephone Helpline is open from Monday to Friday from 8am to 8pm and ready to take your calls on any queries you might have relating to eczema.
Email the Helpline
This email Helpline via firstname.lastname@example.org is open to all UK residents who are personally affected by eczema. Please allow 5 working days for us to reply to you.
Confidentiality and privacy
This Helpline is run by the National Eczema Society with support from Connect Assist. We will not pass your contact details to any other organisation outside the National Eczema Society and its subsidiary company.
We understand that it is important that your questions and answers are kept confidential. You will understand that email is not a secure means of communication and we cannot control that.
Neither the National Eczema Society Group nor Connect Assist, however, will knowingly share or disclose the contents of any emails to or from the Eczema Helpline to other parties. We will not keep copies of any emails to or from the Helpline longer than 6 months.
National Eczema Society booklets
If you would like to order any of our booklets, you can do so by either calling the Eczema Helpline on 0800 089 1122 or emailing email@example.com. If you request a publication by email we will normally send it to you as a low resolution pdf. If you would prefer a paper copy, let us know in your email and please remember to include your postal address.