Welcome to the National Eczema Society Email Helpline
This Helpline offers access to practical, high quality information and support about the management and treatment of eczema. We are not medically qualified and do not diagnose, prescribe, give medical advice or opinions on treatments prescribed by your healthcare professional.
This Helpline is open to all UK residents who are personally affected by eczema. (We are not able to answer queries from non-UK residents as terminology, healthcare systems and treatments may differ in your country of residence, which may cause confusion.) Please allow 5 working days for us to reply to you.
Confidentiality and privacy
This Helpline is run by the National Eczema Society with support from another charity, bss. We will not pass your contact details to any other organisation outside the National Eczema Society and its subsidiary companies. We understand that it is important that your questions and answers are kept confidential. You will understand that email is not a secure means of communication and we cannot control that. Neither the National Eczema Society Group nor bss, however, will knowingly share or disclose the contents of any emails to or from the Eczema Helpline to other parties. We will not keep copies of any emails to or from the Helpline longer than 6 months.
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